FAQs

PRODUCT RELATED

What is essential oil?

An essential oil or eo in short is a concentrated hydrophobic liquid, that is extracted naturally from plants/flowers/barks/fruit peels etc. and has been widely used for its therapeutic properties in our health and well-being. Read more about the Essential Oil 101 in our blog post

Why should I use essential oil?

As essential oils are derived from Mother Nature, it is void of synthetic chemical components and many of these oils are well known to provide support with our health, boost our overall immune system, deter seasonal flu threats and even reduce discomfort. Additionally, the fragrances of the essential oils help to create an positive mood and environment.

What is carrier oil? Is this the same as essential oil? 

Carrier oil is a vegetable oil derived from the fatty portion of a plant, usually the seed, nut or kernels. Carrier oils on their own have different therapeutic properties. The choice of the carrier oil will depend on what therapeutic benefit you are looking for. A carrier oil is used to dilute essential oils before they are applied to the skin. A carrier oil will also help “carry” the essential oil into the skin, and hence the term "carrier". Essential oil is not oily as compared to carrier oil and should evaporate.

This brings to an important point - carrier oils and essential oils are important partners/best buddies/BFFs/partners-in-crime! If you dilute the essential oil with a carrier oil before applying it to your skin, the carrier oil will help prevent the essential oil from evaporating! That means you are getting more essential oil into your skin which means you need less essential oil!  the therapeutic properties of the essential oil will only be strengthened by the carrier oil! Another reason you need to dilute essential oils is because they are strong and can cause serious damage! 

What are blends or synergies?

A synergy is a mix or blend of essential oils all similar in therapeutic properties and chemical families. Each essential oil has its unique properties and when mixed with another essential oil, it creates a synergy that combines all the wonderful properties from each member oil.

Is it safe to ingest essential oil?

While most essential oils and plant extracts such as peppermint are generally recognized to be safe when used to flavor foods, it is not recommended to ingest the essential oils unless under medical supervision. Please read our Disclaimer for more information.

Why are some essential oils unsafe to use on or around children?

Some of these reasons are toxicity concerns, adverse skin reactions and breathing problems. Children typically would have lesser immunity than adults and therefore more prone to concentrated substances. Essential oils that are labelled with KidSafe are generally recommended and safe to be used on and around children.

 

ORDERS/PREORDERS RELATED

How do I apply the discount codes when placing an order?

You may apply the discount codes at the checkout page and if you have issues with the code, do email us at sales@calmingtots.com and we will do our best to help you with it.

I have issues with an order and I need help. How can I find help?

Do email us sales@calmingtots.com with a clear description of your issue.

Can I stack discounts on preorder items?

We are accepting payment modes via the following - Visa, Mastercard and PayNow(Preferred) transactions. 

Can I combine preordered items with in-stock items in the same order?

In some scenarios, discounts for preorder items can be stacked. Check the specific terms and conditions for each promotion to determine whether stacking is allowed.

 

REWARDS RELATED

How does your reward system works?

Calmingtots offers point rewards as a form appreciating our customers! In order to be eligible for points, simply sign up an account with us and you will be entitled to 200 points for a start! Earn and accumulate more points by purchasing our items and every SGD $1 spent equals to 1point earned and you can choose to redeem the accumulated points from as low as 100 points (SGD $1 off). Additional points can also be earned through a series of activities such as sharing through social media platforms. Even simply signing up an account with us entitles you to points!

Is there an expiry of your points?

No, there is no expiry of your well deserved points.

 

SHIPPING RELATED

How do I qualify for free shipping?

Free shipping is offered for customers who spend more than SGD40 in a single order. If you are eligible for free shipping, an addition "Free Shipping" option will appear and selected automatically during the checkout process.

Do you ship to other countries?

No, currently we are only providing delivery services within Singapore.

I have not received my order yet. May I know where is it?

Let us know via sales@calmingtots.com and we will be able to help to track your orders.

I am not at home on the day my parcel is sent. What should I do?

Our courier will be contacting you via your mobile to make the necessary arrangements if there is no one to receive the parcel. Please kindly take note that only one attempt of re-delivery is provided without additional charge. Subsequent redelivery attempts are chargeable to the customer at an additional cost of $4.50 per attempt.